Onboarding Health Insurance Members

I put together a case study that I presented with my team to our broader design organization of over 100 people. It’s a comprehensive walkthrough of how I led my team through the design process for this work, the decisions we made along the way, and the final outcome. The presentation received widespread praise and I learned that it inspired others in the organization to follow a similar approach not only in their design work, but also how they communicate about their work. View the presentation for more details.