“Michelle, thank you for the absolute cohesion you have brought to the Conversation Design team at UHC. You have not only enabled the team's expansion but have been the central guiding force bringing us all together culturally and strategically. Your vision and support in advancing visibility of the team and helping us better organize and execute our engagements in the bot roadmap landscape not only makes us stronger as value drivers, but – equally importantly – has fostered a spirit of joy amongst us. THANK YOU!”

—Principal Designer, direct report

“THANK YOU for all your efforts to improve collaboration across our design team. The weekly highlight of bios have been so incredibly amazing and fun way to get to know people on the team. Also LOVE your new idea of project highlights and particularly focusing on cross team collab projects. All of this has led to both transparency, visibility and engagement across the team. What a way to improve collaboration.”

—Senior Director, Experience Design

“I love your feedback on my professional goals…Looking forward for all the wonderful opportunities this team has to offer. Feeling so positive! Thank you so much for all your support and guidance. You brightened my day today and last night. I'm so inspired and motivated by how you are so thoughtful and caring about your team.”

—Senior Designer, direct report

“Thank you so much for giving your time and talents to the UX team for your team building activity at the Breaking Boundaries UX Conference. All participants in this session are going to learn so much about each other, the team, and even (hopefully) themselves! It is such an honor to have you as a leader on this team; it is truly a pleasure having you here.”

— Vice President, Experience Design

“Excellent workshop! Thank you so much for all of the effort you put into crafting and leading such a fun and thoughtful workshop for us and our partners. Your work and facilitation helped us uncover and clarify insights and set the tone for a creative collaboration going forward. I appreciate you so much and am excited to work on this team with you!”

— Principal Designer

“I was so impressed by your presentation today, taking what feels like years of feedback and synthesizing it into an actionable plan to help improve the relationship between design, product, and engineering. Thank you for your hard work!!”

— Vice President of Product

“Your collaboration is perfection. Thank you for bringing me into the design process so that I can share member insights while you’re designing. It’s been so helpful having a seat at the table and watching those designs evolve and being able to influence them along the way.”

—Principal User Experience Researcher